Shipping policy
When will my order ship?
We do our best to ship your orders as quickly as possible. Sometimes, that could be within the hour. During extremely busy times, it may take us 2-3 days. Typically, we’ll get it out the door within 24 hours (excluding weekends).
How can I track my order?
You can track your order using the link sent to your shipping confirmation email or by signing into your account. If you use Shop Pay, you can also track your order through their app.
What if my tracking shows as canceled?
Sometimes we create new labels and it voids the previous ones. Not to worry, your order is most likely still on its way. Feel free to reach out to us at support@thecatspjs.com and we will send you the updated tracking information.
Do you ship internationally?
Yes, we ship internationally using FedEx, UPS and USPS.
Do you ship to PO boxes or APO addresses?
Yes, shipments to PO boxes and APO addresses will be shipped using USPS.
What are my shipping options?
Shipping is free if your order is over $100 and you reside in the US. You may still choose expedited shipping. We offer a subsidized 2-day shipping fee of $12.95 to get your items to you quickly. We also have overnight options with FedEx, but please note that FedEx requires selecting Priority Overnight for overnight Saturday deliveries.
Do you offer expedited shipping?
Yes, we offer a subsidized 2-day shipping fee of $12.95 to get your items to you quickly. We also have overnight options with FedEx, but please note that FedEx requires selecting Priority Overnight for overnight Saturday deliveries.
Do weekend days count in shipping times?
Shipping times are typically based on business days (Monday through Friday, excluding holidays). FedEx Home Delivery and USPS delivery are on Sunday in some areas.
Can I ship to multiple locations?
Unfortunately, at this time, we cannot accommodate multiple shipping addresses at checkout. You can always email us, and we’ll happily accommodate you. Or you can place an order for each address where you want to ship the items.