Shipping & Returns

Every shipping and return number we quote lives on this page. If your question is not here, email support@thecatspjs.com or call 310-900-0726, Monday to Friday, 9am to 5pm Pacific.

Shipping

Do you offer free shipping?

Yes. US orders of $75 or more ship free by ground. Under $75, ground shipping is a flat $4.95. 2-Day FedEx is $6.95 on any US order, with no minimum. Orders placed by 1pm Pacific (4pm Eastern) on a business day ship the same day; later orders ship the next business day.

How fast will my order arrive?

Free ground shipping arrives in 2–5 business days depending on how far you are from Los Angeles; most West Coast orders arrive in 2 days, East Coast in 4–5. 2-Day FedEx ($6.95) arrives within 2 business days anywhere in the US and delivers on Saturdays. We ship same day or next business day; during our busiest weeks (Black Friday through mid-December, Mother's Day) it can take 2–3 days to leave our warehouse. You will get a tracking email the moment it ships.

Do you offer expedited or overnight shipping?

Yes. 2-Day FedEx is $6.95 on any US order. FedEx overnight is also available at checkout; for Saturday delivery choose Priority Overnight, because Standard Overnight does not deliver on Saturdays.

Do you ship internationally?

Yes, to most countries, via FedEx, UPS, USPS or DHL, with rates shown at checkout. Duties, taxes and brokerage fees are set by the destination country, are not included in our shipping charge, and are billed to you by the carrier on delivery. Canadian orders of CAD 100 or more ship free; under that, ground shipping to Canada is CAD 12.95. We cannot provide prepaid return labels for international orders.

Do you ship to PO boxes or APO/FPO addresses?

Yes. PO box and military addresses ship via USPS.

How do I track my order?

Use the tracking link in your shipping confirmation email, sign in to your account, or check the Shop app if you used Shop Pay. If tracking shows 'canceled', we most likely reprinted the label; your order is on its way, and support@thecatspjs.com can send the updated tracking.

My package says delivered but I can't find it. What do I do?

Check with neighbors and building staff first; carriers sometimes mark a package delivered a few hours early. If it has not turned up within 2 business days, email support@thecatspjs.com with your order number and we will open a trace with the carrier and make it right. If you added Return Protection at checkout, lost, stolen or damaged packages are replaced right away.

Can I ship one order to several addresses?

Not at checkout, but email us the details and we will split it for you, or place a separate order for each address.

Returns & exchanges

What is your return policy?

Return or exchange anything within 30 days of receipt as long as it is unworn, unwashed and in original condition. Exchanges and returns for store credit always ship back free with our prepaid label. Returns for a refund to your original payment method cost $7.95 for our prepaid label, or you can mail the package back yourself; if you added Return Protection at checkout, the refund label is free too. Sale items can be exchanged or returned for store credit but not refunded. Gift boxes and gift cards are final sale.

What is Return Protection at checkout?

For $2.98 at checkout, Return Protection gives you a free prepaid label on any return, including returns for a refund, plus coverage if your package is lost, stolen or damaged in transit. Exchanges and store-credit returns are free with or without it; it mainly matters if you think you might want a refund.

How do I start a return or exchange?

Go to returns.thecatspjs.com and enter your order number (it starts with a C) and shipping zip code. Choose the items, pick a new size or color for a straight exchange, or choose 'Shop Now' to exchange for something else and your credit will be applied in the cart. Print the label or ask for a QR code if you do not have a printer.

How fast will I get my exchange?

Two options. Standard exchange: we ship the new item as soon as the carrier scans your return. Instant exchange: we ship the new item right away and place a hold on your card; if your return is not on its way within 14 days, the card is charged.

When will I get my refund?

We issue the refund as soon as your return is checked in, usually the day it arrives, less the $7.95 label fee if you used our label without Return Protection. Your bank can take another 3–5 business days to post it. Store credit is issued instantly when the carrier scans the package.

Do you extend returns for holiday gifts?

Yes. Anything purchased in November or December can be returned or exchanged through January 31.

Can I return an international order?

Yes, though we cannot provide a prepaid label. Ship it with tracking to The Cat's Pajamas Returns, 1756 22nd Street, Santa Monica, CA 90404, and we will refund the purchase (less original shipping) or send your exchange.

Can I return pajamas I bought at Nordstrom or a boutique?

Please return those to the store you bought them from; we can only accept returns for orders placed on thecatspjs.com.

Can the recipient exchange a gift without telling me?

Yes. Everything we sell is exchangeable. The recipient goes to returns.thecatspjs.com, selects 'Returning a gift', and enters their own email and address; you are not notified.